❓ FAQ
How can I trust the transaction for international trading?
We are a verified professional supplier with extensive project experience in over 30 countries. We can provide all necessary exporting documents and records for your peace of mind.
What is the standard manufacturing lead time?
Typically, it takes 38-45 days after the deposit is received and the shop drawings are officially signed.
Do you support customized designs and sizing?
Yes, absolutely. All designs and sizes are fully customized to meet your specific project requirements.
What is your policy for goods damaged during shipping?
We use sealed plywood packages with iron pallets for durability. If any product arrives damaged, please provide photos immediately, and we will arrange a free replacement.
What happens if I receive an incorrect order?
We provide detailed shop drawings for your confirmation before production begins. In the rare event of an incorrect order, we will resend the correct items free of charge.
How long is the quality guarantee period?
We provide a 3-year quality guarantee. Our support team is available via email or phone and will respond to any inquiries within 24 hours.
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